No Peacock Premium Despite Claiming Xfinity Platinum Reward

I'm having the same problem. The problem is with Peacock. The want you to purchase a plan. I will not pay when it's a reward from Xfinity. We've been had.🤔

Hello @gamestacker, thank you for reaching out!

Please try the follow steps to address your concern. Please head to https://www.xfinity.com/xfinityassistant/, and sign in using your Xfinity user ID. Click "Activate Now" on banner that states "Your Peacock subscription is ready for activation" and you should be directed to the Peacock website. You will then need to enter your email and password that you would like associated with the Peacock account, or use the one you already have. At this point you should be good to go.

If your Peacock account is linked to a 3rd party biller, you will need to cancel the existing subscription first before activation will be successful with the Xfinity offer for Peacock. You may have to wait for the account to “expire” or “cycle”. before you can complete setup. You may have to contact the 3rd party biller to determine that date.

Thanks but no---I did that 30 days ago, actually. Xfinity provided no instructions on how to follow through with it, so 1 hour later signed up for the 2.99 plan accidentally, which was promptly cancelled the next day. That's how I've been watching it for the last month. ON day 30, my Peacock shut off (which was probably the 2.99 overriding both) and have had nothing for a week. Platinum Rewards aren't getting me very far :(

There is NEVER a banner. Why does Xfinity keep instructing people to click the banner when none exists???

I agree, my bill states I have Peacock premium but there is no where to activate it - no banner anywhere

Hello, @user_638493 and thread. I apologize that you are still not able to activate Peacock. The activation banner would show up in the Xfinity Assistant after you log in with your Primary User ID. I see that you already sent a direct message so I will continue over there. 

Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

@user_1a9733​ Yes, after transferring around to SEVEN support team members who couldn't help me, but sure offered to "lower my bill" and give me cell phone service and change my plan, my ticket was created and elevated as well. It's only been 2 days, I'll just keep going without TV (cord cutter--only have internet and zero cable: this is my only form of network) and be patient until they hopefully do the same and resolve this. Thank you!

Thanks for the update, @gamestacker! We would be more than happy to keep an eye on your open ticket, and check for a resolution. Please send us a direct message with your name, and service address. 

To send a "Direct Message" message:

• Click "Sign In" if necessary

• Click the "Direct Message" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

@XfinityMartyR​  I could not see the direct message icon.  is there another way to send a direct message?

@user_cdi2hz That is the only way you can send us a message.

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

Try to log out and then log back in.

@gamestacker, thank you so much for providing us with this feedback. We're delighted to hear that it is now working on your end. Please be sure to create a new Public post for any future issues or concerns, we're here to help. 

There is no "direct message" icon, bell or anything else described.  Typically Xfinity tells you things like this to get the customer to move on and leave them alone while the customer tries to find the resolution offered (which does not exist).  

I've been trying to get my "free" Peacock as a platinum customer since the Spring.  The customer service people always tell me they are opening a ticket and Peacock will call me which they have never done.  Offering this "reward" seems to be geared to driving customers so crazy they will have to seek therapy.  I also want you to know that your "rewards" stink.  After I pay my bill I don't have any money left to travel and use them. I'd like a few free movies instead.  That is something I might be able to use IF it would work.

@pkla, I am sorry to hear you are not able to send a direct message to us. To

send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Let me know if you have any questions.

Hello @user_f0a102! Thanks for taking the time to reach out to us on Forums! I am sorry to hear you're also experiencing this Peacock activation issue. My team would be more than happy to further assist you. 

I see you have already sent us a Direct Message, we look forward to assisting you there. 

I've spent the last 4 hours just trying take advantage of this Free Peacock Reward and have experienced every issue discussed here. I've tried both calling and chatting but I'm not getting anywhere. Can someone please provide a DIRECT LINK to open a ticket? This is NOT a "reward" by the way. It's some kind of PUNISHMENT! PLEASE ASSIST ME WITH THIS LIKE I'M 6 YEARS OLD!! 

Greetings, @ajgemmiti! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your Peacock Plus reward, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

Same here! Been trying to get the free Peacock Premium for months!!

Xfinity Customer Service, 

Can you please contact me via email or this forum to assist in obtaining free Peacock Premium? I am a Platinum member and your website indicates Platiunum members receive free Peacock service. Like all the others on this thred, is has been frustratingly challenging to find anyone who can help!  Thank you.

Hi there, @user_017072 ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm very sorry for the trouble you having trying to redeem your Peacock offer. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full service address so that I can assist you further?

To send a direct message [private message]:

•   Click "Sign In" if necessary
•   Click the "Direct Message" icon 
•   Click the "New message" (pencil and paper) icon
•   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
•   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
•   - An "Xfinity Support" graphic replaces the "To:" line.
•   Type your message in the text area near the bottom of the window
•   Press Enter to send it

I've tried this process about 10 times, and I have never—not once—gotten a response. I sit there waiting for up to two hours and nothing happens. 

@user_1aa017 So sorry to hear that but I don't show any direct messages from you. If you're having issues we'd love to help.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Hello @ghostgotcha, thank you for reaching out to us on our community forums. I see that you also sent us a direct message too. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

my bad i assumed that it was okay if it wasn't any direct person's account and that the support account was open like support accounts usually are on social media. noted. 

edit: btw just to source so it doesn't look like I'm trying to grief, I did read the do's and don'ts commonly posted guidelines and didn't see anything about it outside of any specific/particular persons. i get unsolicited dm's to personal accounts that makes sense just wasn't clear if that applied to the general 'xfinity support' bid.

Hi there, did you follow the steps below? 

To send a "Direct Message" message:

• Click "Sign In" if necessary

• Click the "Direct Message" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Hi there @user_scosu0 ! We can check the status of your situation with Peacock Premium! First, if you go to https://www.xfinity.com/xfinityassistant/, and sign in using your Xfinity user ID, are you seeing the banner that says "Your Peacock subscription is ready for activation"?

Hello, I posted a comment almost a month ago to no response.  I've placed various tickets through other means and I keep getting denied.  I am a platinum subscriber and keep being denied the service your web site says I am eligible for.  This customer service experience has been an absolute nightmare.  How can I receive a response from an actual human being to discuss this?  I keep getting ignored.

Thank you.

Hey there, @user_bd7929, thanks for reaching out through Xfinity Forums regarding your Peacock Premium. I apologize for the customer experience you have had and we would be happy to take a look at the tickets that were submitted to see if we can get this resolved for you as soon as possible! I definitely want you to be able to stream all of your favorite programs on Peacock!

Please send us a direct message with your name and service address, so we can assist you further. To send us a Direct Message, you will need to sign in to the Forums if you are not. Then you will need to locate and click on the "Direct Message" icon located in the upper right corner of this page. Next, click the "New Message" (paper & pencil) icon and type "Xfinity Support" in the to line, and select "Xfinity Support" from the drop-down list. You can proceed to type your message in the text area near the bottom, and press enter to send the message. Please let me know if you have any questions.

Hey, @aperezac! Thanks for reaching out to us on the forums! I apologize to hear that you are having issues with activating your free Peacock reward. We can certainly have a look into this. The reason you are missing the direct message icon is that you need to make your first post to enable it, which you have now done. Please also keep in mind sending an unsolicited direct messages is against the Forums Guidelines. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?

@XfinityMichaelC​ Thanks, Direct message sent.

@aperezac Glad we got this fixed up for you! 

@XfinityMichaelC​ Creating a message so the Direct Message link will show up for me.

I am here for you, @user_vn5194! We'll get this sorted out together. Can you please send a direct chat message with your full name and complete service address to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I only see a bell at the top???