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user_qcmfo1
1st Topic

2 Messages

Thursday, August 8th, 2024 2:14 PM

Closed

No Order Confirmation

I signed up to get Xfinity put in my new apartment but never received a confirmation email despite placing the order. I also can't log into my account to access anything, nor is the main website working for me. 

Question

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Updated 

10 months ago

34

1

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XfinityGabby

Official Employee

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1.5K Messages

10 months ago

Hello, @user_qcmfo1. Welcome to the Xfinity family! It can take up to 48 hours for you to receive a confirmation email, has it been more than 48 hours since you signed up? If there isn't an active account yet, you won't have online access to one until services are active. 

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user_qcmfo1

2 Messages

It's been over 48 hours since I signed up and I keep receiving emails that say "complete your order" despite submitting my request. I don't want to be double charged. I am a first-time Xfinity customer and this has been quite frustrating to deal with.

10 months ago

0

XfinityGabby

Official Employee

 • 

1.5K Messages

We can look into the order details for you, @user_qcmfo1. Please send a DM with your full name and full service address to further assist. 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

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