U

Sunday, August 11th, 2024 2:57 AM

No order confirmation email

Hi,

I signed up for an xfinity account, ordered a home internet plan, and selected a window for a technician. The only issue is that the screen said “your new account will be available shortly” and “you will receive an email containing your order details” and I never received such email. I want to ensure that a technician will be here the day I selected but it seems there is no confirmation email for it. 

Expert

 • 

105.9K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

1.7K Messages

1 month ago

 

user_0p6ou5 Thanks for posting on our community forums and welcome to our Comcast Family! I'm sorry to hear the email was not received. Did you check the spam folder as well? 

 

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