5 Messages
No Option to Make Payment
I was told your office is closed and to call back during "regular customer service hours". I called at 8:29AM and I read your office opens at 8AM EST. I was told if I enrolled in the flexible payment option I could restore my service. I went online with the Xfinity Assistant and when I was told to make a $50 payment I pushed continue but received an “I’m sorry…” response; which is why I called.
XfinityKei
Official Employee
•
1.8K Messages
2 days ago
@user_jsiby0 Our team can help. Can you please direct message me your first and last name along with your full service address so that I can assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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user_jsiby0
5 Messages
2 days ago
No one ever responded to my message. I was instructed to Direct Message Xfinity Support and I did so immediately. My situation is still unresolved.
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