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user_1x8s6a
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Visitor

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4 Messages

Tuesday, July 15th, 2025 8:09 PM

No one will help me!!!

Why can’t I cancel my old address?  I have moved and no one is able to accomplish this. I keep getting told that somehow the old address is a bulk address. It is not. Every time I try to establish service at the new address the system ultimately cancels it. I have spent hours on this. 

Question

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Updated 

19 hours ago

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XfinityDilary

Official Employee

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2.4K Messages

20 hours ago

user_1x8s6a Thanks for posting on our Community Forums for assistance. Old addresses/accounts will remain in the system for some time. But you should be able to remove or unlink the account from your Xfinity ID and apply for a new account at any time without issues. For more information on how to unlink an account, you can visit us HERE. Are you getting an error message when you try to apply? 

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user_1x8s6a

Visitor

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4 Messages

@XfinityDilary​ If only it were that simple. I have talked to 4 people in your customer service department. No one was able to accomplish this transfer of service. PLEASE review my account. 

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20 hours ago

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user_1x8s6a

Visitor

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4 Messages

Because of this my new service is not setup. 

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20 hours ago

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user_1x8s6a

Visitor

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4 Messages

20 hours ago

It seems you have only read the first sentence of my post. Four different Xfinity reps were unable to accomplish this transfer. 

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XfinityDilary

Official Employee

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2.4K Messages

user_1x8s6a Let's check what's going on with the transfer! Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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19 hours ago

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