1 Message
No one will call me back!!
I’ve scheduled a call back three times and no one has called me back. The live chat clearly didn’t understand some of my questions and used weird AI like phrases. How do I get a human on the phone??
1 Message
I’ve scheduled a call back three times and no one has called me back. The live chat clearly didn’t understand some of my questions and used weird AI like phrases. How do I get a human on the phone??
XfinityAlyssaA
Official Employee
•
1.9K Messages
11 months ago
Good afternoon @user_9fvnsk, and happy Sunday, we hope you are having a wonderful weekend and are sorry to hear about your issues trying to get a hold of someone directly on the phone, we apologize for the frustrating experience. We are sorry to hear that you have not received a call back and that the live chat didn't understand all of your questions but we want to assure you that you are in good hands here and our dedicated Communities team is happy to help with any account or service questions or concerns you may have. Can you tell me a bit more about why you were reaching out?
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