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user_elva84
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7 Messages

Saturday, June 14th, 2025 3:32 PM

No one has come to Locate line after 811 call

I’ve called 811 and they said it was set up for a comcast personal to cone locate our lines for a landscape project. No one has come and marked the line from Comcast and it’s urgent

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2 days ago

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EG

Expert

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111.1K Messages

3 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBrianH

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1.4K Messages

3 days ago

 

user_elva84 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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XfinityBrianH

Official Employee

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1.4K Messages

Thank you so much for providing that information! I am sorry to hear you are having trouble getting the lines in your yard marked, don't worry we will help find a resolution for you! I need to send you a 6 digit security code, would you prefer to receive the code by email or text?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 days ago

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user_elva84

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7 Messages

Text me please. [Edited: "Personal Information"]

(edited)

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3 days ago

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XfinityBrianH

Official Employee

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1.4K Messages

That text is on the way, the code remains valid for 5 minutes.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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EG

Expert

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111.1K Messages

2 days ago

@XfinityBrianH @user_elva84 

You are providing personal information on a public forum where all the world can see it. Therefore, your posts were made private. You were supposed to send it via a private message.

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