No one CAN HELP

Lied about about a deal with an Ipad

Agent Hi, thank you for contacting Xfinity. My name is Lamneihoi. I see you may have questions about your bill

Agent : I would like to inform you that I have a deal for you with the same internet + cable package and A New iPad 10th Generation and your monthly bill will be just $205.00/m and after autopay with your checking account it will be just $195.00/m.

Agent (01:55 am): How does that sound to you ?

nullAgent : If you go with this deal then you monthly bill for the Internet will be   $162.00/m and $33.00/m for the iPad and good part is you will still get the same Internet speed and Same cable package including  a extra cable box and you will only pay $195.00/m for everything .

Lets just say this never came to fruition.   Am still getting charged the same for Cable/Internet and now paying an additional 33$ for mobile for the ipad.

When I first called was told  that rep lied and that is not a deal..they get paid commission on the mobile deals and guess this has been going on.   Ended up being transferred to their Escalation Dept (Lisa in Houston) who promised they would come up with a solution and call be back.   After a week still no call.   She said if I called back to ask to the TIPS dept and worse case everyone would see the notes.   Well I did that today and they knew nothing.  Eventually got in contact with a supervisor who was not helpful and game me their corporate # [Edited: "Personal Information"] and went straight to security.   They did send me to some dept where the rep (Jane) listened yet had no wan to fix anything.   So now I have to wait for a call from another manager.    

At this point I feel like they want me to give up and just keep paying...why???   You lied and need to make it right!!!!