Visitor
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1 Message
No one came to fix wifi
Guy called me saying he would be at my house at 4:50!!!! So I left work early to be here and he hasn’t shown up. It is 7:52 and I can’t get a hold of anybody. This is complete trash. I should not have to stop work to come home to nothing! I have people to feed. Fix my wifi now.
XfinityBenny
Official Employee
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1.4K Messages
2 hours ago
@user_fwrd5c Thanks for adding to the forum and letting us know. Time is super precious, and we understand how important it is to arrive as promised. We can help get you rescheduled right away. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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