Visitor
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1 Message
No one at xfinity can do anything to solve customer service issues
I have been without service for 7 days. My appointments keep getting cancelled. I have been waiting since 8 am on Saturday May 31st for a technician to arrive. It is now 2:15 and they say it will be another hour. This company is so compartmentalized that no one can solve an issue.
XfinityMarshante
Official Employee
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104 Messages
2 days ago
Hello @user_n64wyf, Thank you for taking the time to leave a post. Sorry to hear about your appointments being cancelled. I can understand how frustrating this is especially since it has been 7 days without service. I would love to turn the experience around for you and make things right. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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