No one at comcast cares about the customer

2nd time writing this because there system glitches and forces a refresh of the page.

I've been waiting to getting service installed since nov 2024.

I schedule a change of service address & and installation (a 1st time connect to the condo unit). I scheduled my move around this appointment so my service wouldn't be interrupted (for my remote employment job). The techs never showed up on the appointment date, so I was forced to reschedule another appointment date (a week later was the earliest they would schedule me, causing me to beg my employer to give me a week to get reconnected).

On the 2nd appointment, techs showed up, walked around the residence for 5 minutes, said that they'd be back, and left - to never return. So I was force to escalate the situation to a complaint department, they promised they'd have a specialized contact me in 48 hours, which went nowhere, as they never called. I complained on BBB, which resulted in a customer service executive manager calling. He assured me he would get me connected and schedules a 3rd appointment.

Ill note, while waiting all this time, I personally installed all the wiring necessary inside the residence, and lead it outside. All they need to do is connect a line to the box & my line and bury the cable. The was made perfectly clear with the executive manager.

So on the 3rd appointment, a tech shows up and walks around the residence, informs me that I need a line burial and that is a specialized team, and he can't do it. And apologizes and leaves. So 3 appointments, now over a month after my move, I am still not connected.

After reconnecting the the customer service executive manager, he claims the ground is frozen and any line burial will have to wait until spring (Mind you, that it is 50f outside & my dogs paws sink 4inches into the wet ground on the day he claimed this).

Mid-February, it is brought to my attention that yesterday neighbors had lines buried by comcast. Yet mine remains unconnected with no line buried in place (note that this is a condo residence, the neighbors connection point was directly next to mine, that even put a identification take on my line).

How can a company treat its customers this way? If it wasn't for a monopoly over service providers in my community I'd have another company in a heartbeat. It is clear a day that this company & its employees care nothing for their customers.