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user_kkl86k
1st Topic

1 Message

Monday, January 15th, 2024 12:56 AM

Closed

No one answering phone calls via customer service

I've used the app and called three different customer service lines many times. Each time, the call ends without a live agent answering. How can I get a live agent on thr phone to adjust my plan?

Question

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Updated 

7 months ago

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XfinityChelseaB

Official Employee

 • 

1.3K Messages

1 year ago

Hello @user_kkl86k ,Thanks so much for taking a moment out of your day to leave a post on our community forum. Our phone support can be reached at 1 (800) 934-6489 or 1-800-266-2278. Otherwise, we are happy to assist you on this platform! Please feel free to send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, and we would be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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XfinityGabriel

Official Employee

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2K Messages

Hi, @user_wibtgj. Thanks for taking the time to reach out over our forums page. At Comcast, we strive to ensure you receive the service that you pay for. I am sorry to learn that we have made you feel this way. We are the right place to go for help and to turn this around. Over social media, we are a dedicated team of experts who provide support 7 days a week between 6:00 am - 12:00 am EST. Would you mind providing some brief details to what's going on so we can help?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 months ago

0

user_0tw14d

1 Message

10 months ago

I am  trying to pay outstanding bill.  System does not work is showing ooops something went wrong.  I’ve been on hold with customer service since 6:30 no one answers.  is the system down

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XfinityTy

Official Employee

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376 Messages

Hello @user_0tw14d! I apologize that you are experiencing issues paying your bill online. When you call in to 1-800-XFINITY, you should have the option to make your payment through the IVR system without having to speak to a live rep. Is this the telephone number that you are calling? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_dshapg

1 Message

7 months ago

Xfinity suspended my services. I paid the bill  and the automated system said card declined but it came out my bank account. I call customer services and I’ve been on hold for hours. What is going on and why am I unable to speak to a live agent? 

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XfinityKassie

Official Employee

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1.4K Messages

 

user_dshapg Good morning! Thank you for reaching out Community Forums Team. I would be happy to look into your payment and services, and get you in the right direction for getting your services restored. To begin, can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

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