No notification of network improvement outages

I have been an Xfinity customer since 2019. I am generally used to Xfinity providing proactive communication any time they anticipate a potential outage for any reason, or very quickly reactive communication for unexpected outages. However, twice within the past week, I have had Xfinity outages due to network improvement with no communication before or during, inclusive of texts and app notifications. I'm currently in one of these outages, so we'll see if I receive communication after, but I believe last time I only received communication after because I attempted to notify Xfinity of the missed communications through the app (which I could not do) and I received a text asking how likely I'd recommend Xfinity upon reflecting on that experience.

When I look at the outage map during these times, there is language saying customers should receive notification prior to network improvement outages. This is not happening in my area. I even request text updates when each of these outages happen, which I shouldn't have to do since Xfinity normally sends me texts without my asking, and I have still received zero texts about these outages. It is frustrating because I'm used to good communication from Xfinity and have received zero on these outages. These outages are highly disruptive and last multiple hours, so while I understand they have to happen to improve the network, the very least Xfinity could do is notify us since these outages are premeditated, especially since there are several indications that Xfinity is intending to notify us and just isn't.

Is Xfinity aware they aren't sending notifications of these outages? What more can I do to notify Xfinity that these notifications are failing? I haven't asked my neighbors about this, but I see other posts in this forum about this issue, so I assume this isn't only affecting me.