Visitor
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1 Message
No network for 8 days
I suddenly received a "no network" error. I have been on calls, chats, to the store, and to an authorized repair facility for 8 days. I was told I would need to purchase a new phone. I knew that I didn't need a new phone but I was told this was the ONLY resolution. After purchasing a new phone I still get " NO NETWORK"! I spent 3 hours last night between chat and calls to be told a request ticket was placed that would take 3 DAYS TO RECEIVE A RESPONSE! I am frustrated and overwhelmed! I have asked for a supervisor every day for 8 days and have yet to speak with one. I went to an authorized repair facility to be told it was not a phone issue but a network issue. He placed a razor inside of my case. It fixed the network issue for a few minutes but then back to NO NETWORK! I have spent money that I didn't have and time that I can't get back only to be told that it will take 3 MORE DAYS JUST TO GET A RESPONSE.. NOT A RESOLVE! HELP PLEASE!
XfinityJoe
Official Employee
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1.2K Messages
2 hours ago
We're sorry to hear about the service trouble @user_izsvuf we will do everything we can to help.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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