Visitor
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2 Messages
No moving confirmation
I'm moving at the end of the month, and I think I completed all the steps to get my new gateaway sent to my new address in time and have my service transfer on my moving date, but I can't find confirmation details anywhere. Help!
XfinityJamesC
Official Employee
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2.7K Messages
2 days ago
Greetings, @user_s8j8b4! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your upcoming move. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), the service address currently associated with your account, and the new address you are moving to, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_s8j8b4
Visitor
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2 Messages
2 days ago
Thank you! Message sent.
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