Visitor
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1 Message
NO MORE ABILITY TO SPEAK TO A LIVE HUMAN???
I've now spent more than an hour trying to get a live person on chat or phone AND IT JUST ISN'T POSSIBLE. Your service has plummeted. Which is why I shut off xFinity (especially after the "agent" or "technician" demanded personal information about the previous tenant; informed landlord who was not pleased).
WHY can't we talk to a live person? The phone number just sends you to a recursive AI bot who never ever will connect you to a live human being. WHY are you continuing to hit my bank account??? WHY can't I speak to a live human to ask this question??? Even when I logged in today YOU told me that I had no services with you. SO WHY DO YOU CONTINUE TO TAKE MONEY OUT OF MY BANK ACCOUNT? Your webpage does not work (tried Safari and Chrome) and refuses to load anything when I try to see what you keep billing me for?
You used to be decent; now you are the worst possible provider I've ever used.
XfinityMarshante
Official Employee
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1.4K Messages
21 hours ago
Hello @user_3dkr6o, thank you for taking the time to leave a post. Sorry to hear about the experience you've had. I can certainly understand how frustrating it would be to spend over an hour trying to reach someone for assistance, only to feel like you're going in circles without getting answers. That is not the experience we want for our customers. We'd appreciate the opportunity to take a closer look at this and review the account details to determine exactly what's occurring in your situation. For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
How to send us a direct message:
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