Alamo_Bob's profile

Regular Contributor

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184 Messages

Thu, Dec 17, 2020 3:00 PM

No more 4K DVRs... ever?!

Following up on these 2 answered threads of mine:

https://forums.xfinity.com/t5/X1/Which-4K-DVR-do-I-want/td-p/3389967

https://forums.xfinity.com/t5/Customer-Service/Are-store-appointments-required/td-p/3389961

 

I learned the box I wanted was XG1v4. I learned I should make an appointment. I spoke with a phone rep who assured me my nearest Xfinity store had XG1v4s stacked and waiting to go. I made an appointment for today. I disconnected my old box and drove 40 minutes to the nearest store.

 

My appointment meant nothing. I waited in line behind old-timers wanting to pay their bills in person and a woman who wanted a lesson in connecting her cable box.

 

I finally get seen. The guy says he doesn't think they have any XG1v4s but he'll look. 10 minutes later he returns with a box. Another of the same box I brought in to exchange, nicely shrink wrapped. He explains the XG1v4 has been discontinued and there will be no more 4K DVRs from Comcast ever again.

 

I am not experiencing Awesome.

Responses

Frequent Visitor

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5 Messages

6 m ago

That sounds bogus to me. I am wondering if the person you spoke to was ill-informed? Has anyone from Comcast support verified this?

The XG1v4 is the only 4K DVR listed on the Xfinity 4K FAQ: https://www.xfinity.com/support/articles/uhd-4k-faqs?INTCMP=ILC:XA:GEN:GEN5bfebd84b5e3a

 

I am in the same boat, but I really do not want to go to a physical store if I can avoid it. I am hoping Comcast can send me a 4K unit.

ComcastChe

Official Employee

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6.1K Messages

6 m ago

Hi @Alamo_Bob, and thank you for posting to the Xfinity Forum. You are definitely awesome! We apologize for the experience you've had while trying to get a 4K DVR from your local service center. I have not been able to find any information stating we are no longer carrying these. I would be more than happy to submit an order to have one shipped to your home. To get started, please send a private message with your full name, as it appears on your billing statement and your service address. To send a message, click on my name, "ComcastChe," then click send a message. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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