Visitor
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1 Message
No modem/gateway delivered
I just joined Xfinity and I thought I was suppose to get a modem mailed to my new apartment. The package came but only with the cord that hooks to a cable wall outlet and the the flex. No Xfinity gateway.
XfinityEricB
Official Employee
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2.2K Messages
3 years ago
Hello @Gsnyder15829, and thank you for reaching out about your devices that were shipped. I would be happy to review the account, and correct the issue with not getting the gateway.
Can you send us a private message with your full name, name of account holder (if different), and service address?
To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!
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