1 Message
No Modem Received In Mail
I recently ordered Xfinity wifi, and I received a PPC cable in the mail but got NO modem. Where is the modem?
1 Message
I recently ordered Xfinity wifi, and I received a PPC cable in the mail but got NO modem. Where is the modem?
EG
Expert
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113.9K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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2.5K Messages
2 years ago
Greetings, @user_v8w9r9! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this missing modem. You have definitely come to the right place for assistance.
It sounds like you may have received a "Customer-Owned Modem Kit" instead of a standard getting started kit with an Advanced xFi Gateway. We should be able to correct that for you from here. Would you like to have the modem kit sent out to you, or would you prefer to come in and pick it up at one of our Xfinity Stores?
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