2 Messages
No message button, how can I email Xfinity support
I do not have a message button icon in the top right corner of my account. Is there a more reliable way I can contact Xfinity support asynchronously, like with an email? It looks like there might be 2 accounts associated with my email (ending in 02 and one ending in 72). I cannot view the 02 account. I'm trying to tell if there is an outstanding charge on it I need to pay.
I tried to work through your website, but it is incredibly difficult to use and not user friendly.
XfinityPaula
Official Employee
•
1.4K Messages
1 year ago
Hello @user_0b84dj Thanks for reaching out to us for help with your account and accessing the details to ensure there are no outstanding balances. I'm sorry that you are not showing the message icon at the top right. Are you signed in to your account? If you are not signed in you would see the option to sign in at the top right. You can also try to clear your cache and cookies or access our forums through your browser in private or incognito mode.
For accessing multiple accounts you can have them linked under one Xfinity ID. If you may have another Xfinity ID for the 02 account you can try to find that log in information here.
If the 02 account is no longer active and your services were transferred to the 72 account any remaining balance would have been applied to the new 72 account.
2
Again
Expert
•
31.5K Messages
1 year ago
@user_0b84dj
Please note for in the future that it is against Forum Guidelines and the Acceptable Use Policy to send a direct message to anyone in the Forums without first being asked to do so.
@XfinityPaula
0
0