Visitor
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1 Message
No luck with Peacock activation
Got my 1Gb service activated over two months ago. It supposedly came with a two-year Peacock subscription, but I have been unable to get it activated.
My attempts to get it resolved at the time resulted in customer service reps passing me around and finally just getting told that it was an internal issue that their engineers are tracking and will resolve soon. Now two months later, nothing has changed. Has anyone had any luck and know which avenue to pursue to resolve this? Or should I just write off the Peacock subscription as a loss?
XfinityAmira
Official Employee
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4.6K Messages
6 hours ago
Hi sv1231! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. I can confirm the free Peacock with GIG service was a known issue that our engineers were working on. I see that it is no longer being reported as a known issue, so we definitely want to assist you with getting it working on your end. Let us double-check your account and further troubleshoot this with you. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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