Visitor
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2 Messages
No loyalty to Existing Customers - Existing customers pay double for internet than new customers!
It is quite frustrating that Xfinity offers internet plans to new customers at half the price existing customers pay. My 1 Gb plan is just over $100 when they advertise a price lock for 5 years at $50 for new customers! When I called Xfinity they kept telling me it is for new customers and new promotions might come out for existing customers and to call back. I guess sticking with a company for over 10 years means nothing.
Add to the fact that I dropped cable and security recently because the rates were way higher than streaming services and other comparable security monitoring companies. Unfortunately my satisfaction with Xfinity is quite low now.
XfinityRichard
Official Employee
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2.8K Messages
2 days ago
Hi there, @user_wcgmm0 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with going over the promotions that we do have available to offer you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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user_wcgmm0
Visitor
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2 Messages
2 days ago
UPDATE: Someone from Xfinity reached out to look into my account. I appreciate the time the individual took to look into my account. They acknowledge my decade plus time with Xfinity, but unfortunately told me the same thing I was told over the phone. The rates that are 1/2 what existing customers pay for the same internet speed are for new customers only. If I wanted to cancel my service then come back to Xfinity I would have to be without Xfinity for 90 days to be considered a new customer.
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XfinityAlyssaA
Official Employee
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2.3K Messages
2 days ago
We appreciate your time working with us @user_wcgmm0 and are sorry that we are unable to offer the $50 Gigabit Promotion to you at this time but appreciate your feedback and will be forwarding it. Please don't hesitate to check back in with us down the road to see what new offers we have available.
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