Visitor
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1 Message
No Loyalty to Diamond Members
Your price for internet and cable is ridiculously high! There's no incentive for keeping Xfinity Mobile. A $20 discount f on internet service and $25+ for data service per each phone line and tablet. Why aren't you offering or promoting competitive prices?
You're so behind the mark. If T-Mobile and AT&T have promotions for $70 internet 1gig. What or why should the consumers continue to choose you?
I know the bottom line is if you're not happy with Xfinity cancel the service.
No Loyalty to Diamond Members 😕
EG
Expert
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121.6K Messages
9 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityTommy
Official Employee
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3.2K Messages
8 hours ago
I would love to help investigate some promotion options for you user_0clyjy. To make sure that we can provide the best possible support, I wanted to clear up the difference between the Xfinity Rewards program, and traditional service pricing. Those two are technically not linked, promotions and pricing in general and the Xfinity Rewards tiers are not related. Xfinity Rewards is great, it offers you lots of cool options like $1 movie rentals, discounts on mobile accessories, and special savings on advanced movie screenings, concert series, and Universal Parks & Resorts discounts or special experiences. Promotional pricing is unique to your location and just what is being offered at that time.
We can check on what options you have available right now pricing wise from our end. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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