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user_19c72b
1st Topic

Visitor

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5 Messages

Tuesday, September 27th, 2022

Closed

No loyalty from you for loyal long time customers

Why do those of us who have been with you for 25 years get nothing  while new customers get all the incentives ? I’m laying already more than 50$ a month more than anywhere else for my services and my bill would be almsot 100$ less per month if I was a new customer and you say you have no promotions for me and i even have your mobile service now too and get no discount for having all 3 services ??? Maybe it’s time to part ways 

Question

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Updated 

3 years ago

447

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Oldest First
Selected Oldest First
CCCrystal1

Problem Solver

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528 Messages

3 years ago

Hi there! Please send me a private message with your full name and full service address. I can most definitely take a further look at your billing concern. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. 

5

user_19c72b

Visitor

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5 Messages

@XfinityCrystal​ 

thank you ! I will after work. Appreciate you looking into this for me  

3 years ago

0

ccRuben

Retired Employee

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729 Messages

You're welcome. 

3 years ago

0

ccRuben

Retired Employee

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729 Messages

I will be happy to check on this for you. Are you looking to keep everything the same as you have now? Would you be ok with a service agreement as part of these offers? 

In order to access your account, I will need to send you a quick verification code to the email or number on the account. This code will expire 15 minutes after being sent. Can I send that now? 

3 years ago

0

user_19c72b

Visitor

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5 Messages

@XfinityRuben​ yes I’d like to keep everything same if I can .. I only have basic  cable as it is and streaming and internet and xfinty mobile 

3 years ago

0

user_19c72b

Visitor

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5 Messages

@XfinityRuben​ I’m sorry I can’t check this all the time cuz I work too but if you send the code now I can try to be around  for15 minutes to send the code back 

3 years ago

0

user_886157

Visitor

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1 Message

3 years ago

same issue.. no loyalty programs for long time members

6

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