No loyalty for long time senior.

I called today to get some help with cable/ internet pricing. The only help I could get was to cancel all of my television. And pay $92 plus tax for blast internet connection. My problem is I've been a customer for over 3 years at this address 10 years at a previous address. This is how customer loyalty is repaid. Now I get to shut the world to try and find an internet I can afford. I have always paid my bill info before it i comes due. I can't believe when a new customer can get internet for $35 a long-term customer gets charged three times the rate. That's NOT customer loyalty.

This conversation has been merged. Please refer the main conversation:

Customer Service doesn't LISTEN!

Responses

XfinityRoberto

Official Employee

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1.7K Messages

2 years ago

Hello and welcome to Comcast @user_a3a64e! Thank you for taking your time in reaching out to us today about your promotion concerns. Bill increases can be a hassle to deal with, and we're sorry to learn that you're having this unfavorable experience. Our team of Billing gurus would love to research this for you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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user_a3a64e

Visitor

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7 Messages

2 years ago

As you can see by my previous post, I've had my first REAL issue with Xfinity. I'm SO pleased to say that they have come through for this senior. It took a lot of time on my part (I type REALLY slow), and I'm sure a lot of patiences on the part of first Emily B, then Eva, and finally today Christy. These 3 ladies came through for this old lady and once again I'm a happy Xfinity customer. I take back what I said about them not listening.

Note: This comment was created from a merged conversation originally titled getting help

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XfinityEmilyB

Official Employee

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2K Messages

That's what we love to hear, @user_a3a64e! There's no way you can be an "old lady" if you're using the forum like all the cool kids these days ;). We are always happy to help out, so you can reach out to us at any time if you need anything in the future. I hope you have a wonderful rest of your day ❤️

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2 years ago

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Customer Service

user_a3a64e

No loyalty for long time senior.

XfinityRoberto

user_a3a64e

XfinityEmilyB

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