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user_tctvoy
1st Topic

Visitor

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1 Message

10/31/2026 11:07 AM

No longer with Xfinity

My internet went out all of a sudden and I tried to log into Xfinity and it’s saying I’m no longer with Xfinity?”

How do I get my service reactivated asap?

The app is saying the account is closed 

[Edited: "All Caps"] 

Question

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Updated 

3 hours ago

 • Edited

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EG

Expert

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122.7K Messages

4 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityMarcus

Official Employee

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2.5K Messages

3 hours ago

We are happy to assist you wit reactivation of your account and getting to the bottom of what caused this issue. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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