No longer use continuity

I went to a differentcarrierforinternet t phone in 2019. My newsrvice ran down the street on different wire boxes rafter a pole 60’ Ronny house, the new company had to use an interweave on aerial plate to follow he comcast d/cedwire to my house!

Sev x Imgur sholeshebang of wires collapse to the ground and my current carrier can’t legally reaffix

Does anyone have back channel live human phone phone support for convoluted state wiring FAILSZ in Massachusetts?

!

Xfiniti hides its csr phone numbers behind sales and bots.I was able to reach a human only once, and he outright lied in promising a repair of street lines W.in 48. Hrs!!

What r live human phone #’s

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EG

Expert

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112.5K Messages

6 months ago

The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityGabriel

Official Employee

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2.5K Messages

6 months ago

jjohart, Hi there! Thanks for reaching out. I know how important it is to speak with someone about wiring concerns as a paying consumer myself. I am sorry to learn that you are not able to reach a human and the inconvenience that this has caused. You've reached the right place in virtual land. Over social media, we are a dedicated team of live experts who are happy to help with a solution. To further assist with line repairs, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

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Customer Service

jjohart

No longer use continuity

EG

XfinityGabriel

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