Visitor
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1 Message
No longer need Triple Play
How do I actually talk to a representative to change my plan? I recently ported my home Comcast # to Xfinity mobile. No longer need Triple Play. I also believe my account has billing errors. Getting to a solution is brutal! Should not be this difficult. And please don't ask me to DM. There is no option on this screen to DM.
XfinityRaf
Official Employee
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1.2K Messages
7 months ago
Good afternoon @ku9z. Could you please send our team a direct message with your full name and full address? Our team can assist with updating your plan.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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