Visitor
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4 Messages
No longer know the status of pre bury
Hello, I haven’t used this in a while.I’m having trouble with updates. I’ve been waiting on contractors to come in, and lay down a line, plus bury it. The utility companies have already been here, but there’s been no word anymore. We are close for it to hit 14 business days. Don’t want this to get too late, before the freeze. My old account has been terminated, and I’m still waiting for activation from a tech whenever all this gets of hold. So I have nothing to login to.
XfinityThomasA
Official Employee
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3.9K Messages
1 hour ago
Thank you for your feedback and joining us here on the Forums, @user_47ae1e! Requests to bury lines can take up to 14 business days, barring any setbacks, and sometimes there are delays. You can read more about the process here. Our team would be happy to help too!
Please send us a Direct Message.
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
How to: Direct messaging within the forum
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