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Saturday, September 7th, 2024 12:40 AM

Closed

NO LONGER HAVE ACCESS TO XFINITY REWARDS?

I used to have a platinum xfinity rewards account and now it says I'm not eligible. What's the deal? I had Peacock as my reward and no longer have that either.

Official Employee

 • 

1.1K Messages

10 months ago

Good evening @user_f6grb6. Did you recently move or make changes to your account? 

2 Messages

Yes i moved to a new house. 

Retired Employee

 • 

1.5K Messages

Hello @user_f6grb6, thank you for taking the time to work with me today. I'd like to check into this further for you. 

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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