4 Messages
No live chat agents
Our xfinity mobile phones have stopped making or receiving phone calls. Unfortunately without being able to call we can only work with the chat system. We initially got a few live agents who wasted a lot of time resetting the same settings over and over and then turned off our internet to end the chat. Now the system refuses to connect us to a live agent.
XfinityChristy
Official Employee
•
1.6K Messages
15 days ago
@user_gxc1hi Thank you so much for reaching out, and I’m truly sorry to hear about the difficulty you’re experiencing with calls on your Xfinity Mobile phones. I get how frustrating it must be to go through troubleshooting only to be left without a resolution, especially when connecting with a live agent has been challenging.
To help get this sorted for you, please send us a direct message with your full name and address. We’ll take a closer look at your account and explore the best options to restore your service without further delays. Our goal is to make sure you’re fully supported and connected again as quickly as possible.
Thank you for giving us the chance to assist, and we’re here to make things right!
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
(edited)
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user_gxc1hi
4 Messages
12 days ago
I followed instructions to send a DM above to xfinity support 3 days ago.
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user_8ddsiz
1 Message
11 days ago
How do I speak to a live human being when internet service is out? I clearly cannot use your internet assistant because I do not have internet when this happens (at least once a week) and we do not have cell service in our home. I have to walk out into the street to try to get cell service It is cold and dark at 6 am when this keeps happening. Please provide a solution that does not require using my cell phone.
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