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user_a5e39e, Hi there! Thanks for reaching out and for your patience while waiting for a response. I can understand how important it is to have your Xumo box working correctly. This is definitly not how we want you to feel. You've come to the right team for support. Over social media, we are a dedicated team of experts who are happy to help with getting that box replaced or repaired over social media. To get started, can you tell us what is going on with the Xumo box? Are you getting an error message or an error code?