1 Message
No knowledge store associates/ Deceiving customer service
Can somebody reach out to me to settle my dispute for i have been charged on something thats not my fault but because of store associates that has no knowldge on what i sought help for. Reached out to costumer service for no avail of help other than being deceived. Twice!
please give satisfaction as customer for we pay our bill deligently through AUTOPAY!
XfinityAldrik
Official Employee
•
1.6K Messages
21 days ago
Thank you for reaching out to us @Tresalia! This is far from the experience we want you to have. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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