No ipv4 connection but ipv6 works fine.

Yes. I've already called and had the rep on the phone run whatever tests they needed to and still the problem persists. I actually had an appointment with a tech yesterday but when I got the text that the tech was onsite, they were nowhere to be found and the appointment was then canceled and rescheduled for today. So right now I'm trying to figure out as much info as I can and hopefully fix the issue myself or at the very least be able to better explain what issues I'm having.

Thank you for the details, I do see here that there is an ongoing interruption in your area that is affecting your services, before we can troubleshoot we would need to wait for this to be resolved as it is possible things are fixed once service is back up. Would it be ok if I follow up with you then? I show things should be cleared around 1AM. 

- XfinitySheila

@XfinitySheila​ but that's just it.... I've already spent hours on the phone with troubleshooting as well as hours on my end to make sure it's not an issue with any of my devices. It seems that the gateway is blocking ipv4 connection at the modem level. I'm not sure any more tests Xfinity support can run will even do anything at this point. And 1am on top of these random calls I keep getting from Xfinity support, and being blown off by the tech yesterday are really trying my patience. I'm not sure why there isn't an easy way to just reactivate ipv4 connectivity or just allow me to go to the Xfinity store and try with a new modem/router as I believe its the modem/router that isn't allowing the connection. This has honestly been a big issue especially since now I have a bill coming up for a service I'm not even able to use properly.

@Jhaesler1, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

@XfinityChelseaB​ I've had an open chat with Xfinity support but I've gone ahead and resent my issue to Xfinity support.