keitakey's profile

Regular Visitor

 • 

1 Message

Wed, Dec 30, 2020 11:00 AM

No internet-only options?

I received an email about price increases. I'm on a plan with internet and TV, but I never use the TV channels and would like to switch to an internet-only option to avoid some of the price increases for services I never use. (I even mentioned this when I signed up two years ago, but the Comcast employee told me it was cheaper to do it this way... despite me NEVER using TV...I doubt it)

 

I've tried to switch my plan online, but the webpage tells me there are no internet-only options for me. This is ridiculous. I was previously a Comcast customer a few years ago and I know I had an internet-only plan then. Have all of the internet-only plans been done away with? If so, I'll need to look into other options because I'm tired of paying a bunch of money for services I don't use. 

Responses

Stevek066

Contributor

 • 

37 Messages

5 m ago

I have internet only and also got the email about the price increase. The beginning of the year it was $74.95/month - then I think in February it went to $77.95, next month will be $80.95. 

 

It almost sounds like they're trying to say you'll save like I did years ago with my auto insurance. My agent said it was better to have a spare non-running car on the policy with just comprehensive coverage, to get the multi-car discount.

Official Employee

 • 

6.7K Messages

5 m ago

Hello keitakey. We appreciate you visiting and posting on our Forums. I can assist with reviewing your account and the available internet only options. To get started, please send me a private message and include your full name and service address so I can assist you. You can click my name (ComcastJoeTru) to view my profile, and then click "Send a private message" to private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick
ComcastRob

Official Employee

 • 

271 Messages

5 m ago

@Stevek066

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New to the Community?

Start Here