Hey, @user_53bdq9! I am sorry to hear that your service has been offline. I know that is tough to get through! Are you seeing a certain color light on the modem such as an orange flashing light or solid white light? Have you made any recent changes to your account, plan, or equipment? If you open the Xfinity app are you seeing a message that your modem needs to be activated?
XfinityRay
Official Employee
•
4.3K Messages
15 hours ago
Hey, @user_53bdq9! I am sorry to hear that your service has been offline. I know that is tough to get through! Are you seeing a certain color light on the modem such as an orange flashing light or solid white light? Have you made any recent changes to your account, plan, or equipment? If you open the Xfinity app are you seeing a message that your modem needs to be activated?
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