Visitor
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1 Message
No Internet
I was on a plan for about $85 a month. Recently I got and email that. The amount would be increased. It was increased to $125 a month. I called and they offered me discount essentially for 60 months in which I pay $85 again and I get an additional gigabyte (from 1-2). However, when I got home from work, my internet was no longer working. I've unplugged the router, waited, plugged things back in and still no internet. I don't understand how their pricing works, it doesn't make much sense. And I was on a "gaming" plan before because both my partner and I play video games and require high internet speeds. I assume 1 GB more for the same price is good but I don't understand why it's priced the way it is. In addition, now I have to figure out why my internet is no longer working. All of this just feels... Like a scam or something? I don't even know if 1 GB more increased my speeds or not tbh. I need my internet back and I'll swap providers if I have to.
EG
Expert
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120.9K Messages
11 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKassie
Official Employee
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2.7K Messages
11 hours ago
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
(edited)
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