Visitor
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1 Message
No internet
Internet been down for 8 hours. No updates or anything all it say is under investigation and network is damage. Need internet to work. I work from home
Visitor
•
1 Message
Internet been down for 8 hours. No updates or anything all it say is under investigation and network is damage. Need internet to work. I work from home
XfinityMarshante
Official Employee
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1.4K Messages
6 hours ago
Hello @Tlvang96, thank you for taking the time to leave a post. Sorry to hear that you are experiencing service interruptions. I can certainly understand how frustrating that can be, especially when you work from home and rely on a stable internet connection throughout the day. The best way to receive real-time updates during a service interruption is through the Xfinity app, online through My Account, or by checking the Xfinity Status Center/Service Interruption Map. These tools provide the same outage information and estimated restoration updates that our agents have access to. Once your services have been fully restored, you may also be eligible to request a credit for the service interruption. I've attached an article that provides additional information on how to check for service interruptions and stay informed about restoration updates. Please let us know if you have any questions.
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