Visitor
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1 Message
No internet
Customer for over 20 years I have no Internet and the earliest I’ll come look at it is the 20th which is a week later and I have a work at home business . I’ve gone twice to the Xfinity store to get new modems and stop the issue. There must be something with the line outside, but they are refusing to come any earlier than a week which is unacceptable.
XfinityBradM
Official Employee
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1.5K Messages
30 minutes ago
@user_21f6jj Our team can definitely understand how stressful and irritating it is to have issues with your internet connection. We all work from home on this end of the screen so we can completely relate to how it causes you to make arrangements that you didn't expect. In the spirit of fairness, appointments are scheduled on a first-come, first-served basis, however, we do have an appointment waitlist feature that has the potential to get you a sooner day and time if there is a cancelation or reschedule of another appointment.
If you weren't aware, you have access to 22 million hotspots with your Xfinity ID and password for any emergency Wi-Fi situations. There may be a close-by option available if you needed, check out this link to find hotspots near you. For supporting your business connection we would recommend reviewing our Comcast Business plans and terms of service as that may be a better fit for your service needs as CB has a different priority when compared Xfinity residential entertainment services.
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