Thanks for posting on our community forums, user_wfks3f. I'm sorry to hear about the service disconnection. This is not the experience we would like you to have. Is there a service interruption reported in the area? You can check the status of the service interruption HERE. If not, what troubleshooting steps have you tried? Did you try rebooting the modem manually or through the Xfinity App?
XfinityDilary
Official Employee
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