Good evening, @user_al2hc5! I always like the thunderstorms but never when they cause problems! We are happy to further check on your service. I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It will run a scan for any area interruptions, send signals to your equipment, and allow you to schedule a visit if that is needed.
Is the power light for your modem on, off, or flashing?
The flashing orange is normally a problem along the line. With the storm, it may have damaged an outside line. One of our expert technicians would fix an issue like that. I can run some test to your modem from my end, and we can go from there.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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Did your residence encounter a power outage? If this was the case and you recently got the power on, it may have affected Xfinity to repair services in your area until the all clear was given.
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XfinityRay
Official Employee
•
3.9K Messages
8 months ago
Good evening, @user_al2hc5! I always like the thunderstorms but never when they cause problems! We are happy to further check on your service. I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It will run a scan for any area interruptions, send signals to your equipment, and allow you to schedule a visit if that is needed.
Is the power light for your modem on, off, or flashing?
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