No internet

@user_g6ohxw 

My internet Service has been out from 5 PM until 3 AM. The 6th Knicks game is on tonight and I have to use a mobile hotspot to watch it . Verizon has informed me that I will be charged extra for this service. I would like a 50% discount off of my Comcast bill for the next three months due to this inconvenience. I am a longtime customer and have never complained

Doubtful that will happen.  Have you tried removing the power cord from your modem, waiting at least 10 seconds and then plugging it back in?

Hi there, user_g6ohxw,  and welcome to the Xfinity Forums community! We're truly glad you took the time to share your feedback with us. Your experience matters, and we want to make sure you're getting the most out of your Xfinity services. If you're facing any issues or have questions—especially around billing—we're here to listen, troubleshoot, and support you every step of the way. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
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