Visitor
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1 Message
No internet
I made an appointment with a tech for today and they didn’t show up. Now I supposedly can’t get a tech until Friday. This isn’t right!
Visitor
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1 Message
I made an appointment with a tech for today and they didn’t show up. Now I supposedly can’t get a tech until Friday. This isn’t right!
XfinityMarshante
Official Employee
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90 Messages
1 day ago
Hello @user_5sbymf, Thank you for taking the time out of your day to leave a post. Sorry to hear that no one showed. I can understand how frustrating that is, taking time out of your day to be available with no resolution. We do offer a waitlist to request a sooner appointment. Here is an article with steps on how to Sign up for Appointment Waitlist. I would be happy to also check and see if there is anything sooner on our end.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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