New Poster
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8 Messages
No internet
Technician came to the house as my internet has been dropping off for about 4 months now. He couldn't find anything in the house he looked at the line coming in and he said it's very old and it's not the proper cable coming from the street to the house as our house sits way off the road and was going to schedule with the installation crew to put a new cable line in and I have heard nothing yet and it's been almost 3 weeks
XfinityEmilyB
Official Employee
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1.9K Messages
5 days ago
@aprilrein Thank you for reaching out to our community forum so we can get more details about the outside cable replacement. Three weeks is too long to go without an update, so I appreciate you giving me the opportunity to make sure this is addressed.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
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