Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_pjz5oo
1st Topic

2 Messages

Thursday, October 3rd, 2024 1:00 PM

No internet

We need internet so we can work. Power was restored 3 days ago. But we are still waiting on Xfinity. What is taking so long 

Question

 • 

Updated 

16 days ago

19

2

0

Was this helpful?

EG

Expert

 • 

106.6K Messages

16 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityKassie

Official Employee

 • 

1.3K Messages

16 days ago

 

user_pjz5oo Good morning! We appreciate you taking the time to reach out to our Community Forums Team. Have you had a chance to check the Xfinity Status Center for an ETA on when services are expected to be restored? Can you also provide the area you are located in? 
 
 
https://www.xfinity.com/support/status 

 

2

0

user_pjz5oo

2 Messages

We are located in Rincon, GA 31326

Like

Reply

16 days ago

0

XfinityKassie

Official Employee

 • 

1.3K Messages

 

user_pjz5oo Thank you for sharing your area. I hope y'all are holdin up okay down there. Here is a great resource for checking on what progress is being made in the area. While residential power may be restored, we may still be working through gaining commercial power. Understanding that customer still need to work, we have opened up Wi-Fi hotspots at no additional charge to help with your internet connection. We appreciate you hanging in there during this time. Please let us know if there is anything else we can  help with. 
 
 
https://south.comcast.com/2024/09/24/helene/

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

16 days ago

0

forum icon

New to the Community?

Start Here