Visitor
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1 Message
No internet, tv, or home phone
This has been an ongoing issue for more than a week. 3 different service calls have been booked. Nobody shows up and there’s no communication. Gateway was replaced and service was better for a few hours but gone out again local office just keeps scheduling techs that never show up. Closest available service is always 2 days out. Problem is a branch over the wire that pulls on the connection every time we have gusty winds. The fix could be simple if someone would just come and deal with it. I’m paying almost $400 /month and your employees are completely apathetic.
XfinityDuron
Official Employee
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915 Messages
10 hours ago
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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