Visitor
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1 Message
No Internet since Sunday November 1st
I can’t get in contact with anyone from Xfinity. AI keeps telling me I am in an area that has an outage. I have a cut cable and that is why I am without service!!! I am so frustrated and have spent way too much time trying to speak with someone. All my neighbors have service with xfinity and it is up and running. I have an appointment for the 11th. This is crazy. I am paying way too much money for this horrible service. Please contact me asap. [Edited: "Personal Information”]
[Edited: "Personal Information”]
EG
Expert
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122.8K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.8K Messages
3 hours ago
Hi there, @user_in4ygh I completely understand how frustrating this must be, especially when your neighbors have service and you’ve identified a cut cable as the issue. We’d like to review this with you and see how we can help. Please send us a DM with your full name and service address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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