Skip to main content

    Support

    Offers

U
user_khzcmg
1st Topic

3 Messages

Monday, July 15th, 2024 8:50 PM

Closed

No Internet since 7/13 3:00 AM

We don't have Internet since Saturday early hours. Zip code 77433. There is not ETA or anything. The only thing is a text message with same message from Saturday. I am working from home, don't know if I have to look for a alternate provider. 

Question

 • 

Updated 

11 months ago

34

1

0

XfinityRaf

Official Employee

 • 

970 Messages

11 months ago

Good afternoon @user_khzcmg. We're very sorry to hear that your internet service has been down since Saturday. Please send our team a direct message with your full name and full address so we can investigate. Thanks!

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

3

0

user_khzcmg

3 Messages

@XfinityRaf​ 

[Edit: PII]

(edited)

11 months ago

0

user_khzcmg

3 Messages

Not sure who and how to send the details. I have put my details. I had a technician come and say " He cannot do anything as this is a widespread issue. I see that 89% has been restored. Looks like I am the 10% crowd without internet. I cannot work. Pity me with such a provider.

11 months ago

0

XfinityRaf

Official Employee

 • 

970 Messages

Please delete your comment with your private information since we are on a public forum. I provided the steps on how to send a private message in my first comment. Please follow those steps when you have a moment. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

forum icon

New to the Community?

Start Here