Contributor
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17 Messages
No Internet since 11pm PST on 9/14/25
I live in Hayward, CA and I have looked on the Xfinity outage maps for outages in my area and it says there are none, yet I have had no service since 11pm last night and here we are 8:27 am with no Internet or TV Service, my husband not happy he cannot watch his morning TV since it depends on Internet. What is funny that around 5am this morning on the outage map they claimed that there was an outage in my area and it was going to be restored around 9am PST But that information has gone as if there was not a problem, but in fact, there is. The whole complex I Live in does not have internet and also lots of neighbors on my block that I know don't have it either. I've already checked all the connections and did a troubleshoot and Xfinity assistant wants to send a tech out when this clearly is not the issue.
EG
Expert
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113.3K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEva
Official Employee
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2K Messages
2 hours ago
Thank you @EG for helping see this sooner!
Hey @sailorbear510! Thank you for using the tools online to help check into that interruption and the services. There may be multilpe interruptions or other area issues that may not show up there yet. Let's take a look directly at your account account please send us a direct message with your full name and service addeess to get started.
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