U

Sunday, October 13th, 2024 1:20 PM

No internet since 10/09

why can you not give me a time or date range for when the internet at my house will be restored?  Houses around the corner have internet?

Expert

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107.6K Messages

2 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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1.8K Messages

2 months ago

 

user_vsi32i Our most up to date information on service restoration is provide by local techs through the Xfinity app. If there is no ETA provided, they may have work that is waiting on parts, unsafe to work at this time, need something repaired we don't repair like power to equipment, or something else. They will update it as soon as they have a more specific time they know they can complete the repairs I promise. 

 

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